Trade terms and conditions

Returns

Our policy lasts a total of 14 days. If 14 days have passed since receipt of the items, we are unable to offer a refund.

Before returning an item, you must contact us at Info@tiycustoms.co.uk or call us on +44 7769 088011.

Products that are not in their original packaging, missing items, used, or not in a saleable condition are not eligible for a refund.
Products returned for any reason other than being faulty/defective will incur a 15% restocking fee, which will be deducted from the refunded amount.
Special order products and services are not eligible for a refund.
Any products specially manufactured or modified may not be returned unless there is a prior written agreement from a member of the TIY Customs team.
Orders for special or bespoke items may not be cancelled once manufacturing has commenced.