Refund Policy
Refund Policy
Partial Refunds (if applicable)
Partial refunds may be granted in the following situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. Processing times may vary before a refund is reflected.
If you have done all of this and still have not received your refund, please contact us at Info@tiycustoms.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at Info@tiycustoms.co.uk and send your item to:
TIY Customs, Unit 8, Dunton Trading Estate, Mount St, Nechells, Birmingham B7 5QL
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be sent to the gift giver.